The AI promise was automation. The reality? Managing digital workers

Businesses across Asia that adopted AI agents are finding they bring more work and a new layer of management. Among several regional voices in a South China Morning Post In Focus feature, Igloo Co-Founder and CEO Raunak Mehta said agent count no longer measures success; the focus has moved to “agent harnesses” that coordinate agents and keep humans in oversight. “The market is over the phase of ‘agent maxing,’” he said.